TR Westcan Inc./Tippet-Richardson’s Privacy Commitment to our customers and clients is intended to further enhance our service excellence to you by ensuring the protection of your privacy when you do business with us. With your consent, TR Westcan Inc./Tippet-Richardson collects and uses personal information to provide quality and valuable services and products to you.
What is personal information?
Personal information is broadly defined as information about an identifiable individual in both paper and electronic form. This typically includes name, address, telephone, e-mail address, shipping information, or credit and financial information.
You may choose not to provide us with any of your personal information subject to applicable legal requirements or restrictions. However, if you make this choice we may not be able to provide you with the service you required.
How does TR Westcan Inc./Tippet-Richardson use your personal information?
TR Westcan Inc./Tippet-Richardson needs to obtain certain personal information when preparing moving proposals, monitoring/performing relocations and during repair/settlement of cargo claims. TR Westcan Inc./Tippet-Richardson will use personal information for services directly related to your move which are contracted out to a third party (i.e. appliance service/car hauling). All third party service providers are given only information that is needed for them to complete the service they are contracted to perform. Personal information will only be requested and used for the stated purpose.
Knowledge and Consent
TR Westcan Inc./Tippet-Richardson collects personal information about our customers only when our customers voluntarily provide it. When personal information is provided to us about a customer, we use that information solely for the purposes of processing the shipment and, in some cases, to communicate with the customer to provide information pertaining to the status of the shipment.
The form of consent provided by an individual, including whether it is express or implied, will largely depend on the sensitivity of the personal information and the reasonable expectations of the individual in the circumstances. You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. If you wish to withdraw your consent, please contact your sales representative. He/She will inform you of the implications of withdrawing consent.
We will not, as a condition of the supply of a product or service, require you to consent to the collection, use or disclosure of information beyond that required to fulfill the explicitly specified and legitimate purposes. Except with your consent, we will not sell, share, license, trade or rent your personal information to others.
How We Protect Your Personal Information
TR Westcan Inc./Tippet-Richardson makes all commercially reasonable efforts to ensure that personal information collected from you is protected against loss and unauthorized access. Access to your personal information is restricted to selected TR Westcan Inc./Tippet-Richardson employees or representatives. In addition, TR Westcan Inc./Tippet-Richardson employs generally accepted information security techniques, such as firewalls and access control procedures, to protect personal information against loss and unauthorized access.
While TR Westcan Inc./Tippet-Richardson uses commercially reasonable efforts to limit access to its vehicles and premises to authorized personnel, TR Westcan Inc./Tippet-Richardson cannot guarantee the confidentiality of information that is displayed on any shipment package or shipment label./p>
Retention of Customer Information
We retain information about customers as necessary for business purposes and as required by government regulation. For example, we retain information about moves, including names and addresses, so that we can provide proof of delivery information and to process claim requests. We carefully dispose of records and delete information when retention periods expire.
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Changes to this Privacy Statement
TR Westcan Inc./Tippet-Richardson reserves the right to modify this Privacy Statement at anytime without notice. The Privacy Statement posted at any time or from time to time shall be deemed to be the Privacy Statement then in effect.
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8035 North Fraser Way
Burnaby, BC. V5J 5M8
2905-37th Avenue N.E.
Calgary, Alberta T1Y 5Z9
Unit #120 – 2215 Gladwin Cres.
Ottawa, ON K1B 4K9